Terms & Conditions
Please note the following important information:
Rather than charge our guests full occupancy rates, we price our cottages based on actual occupancy and bedroom use. We do this to keep our pricing down for guests ensuring that they only pay for what they use.
With all 2 bedroom cottages, the base nightly rate is priced for two adult guests sharing a master bedroom only. See 'Included Occupancy' when hovering over pricing. Should the two adult guests be traveling as singles and or require separate bedrooms, please contact us to arrange additional bedding requirements prior to your arrival. We would be more than happy to accommodate your requests however please note additional charges will apply when utilising additional bedding.
In the case of our three bedroom cottages, the base nightly rate is priced to include 4 guests sharing two bedrooms. Guests may utilise either two master rooms or one master room and two single beds. Please specify your bedding preference at the time of booking. In the case of 4 guests only, please note additional charges will apply when utilising additional bedding in the third bedroom.
Portacots available upon request.
Check-in time is from 2:00pm and Check-out time is until 10:00am. You will receive additional information regarding arrival, departure and after hours access via an email three days prior to your stay.
As William Bay Cottages is located on a private working farm, we do not allow pets on the property.
Due to our remote location there is limited mobile reception in and around the accommodation area.
WiFi is offered to our guests free of charge via a connection in our recreational room and reception area, however please note it is unavailable within the accommodation area. We see this as a positive though, an opportunity to unwind, slow down and reconnect with family and friends.
LOST PROPERTY/LEFT BEHIND ITEMS:
William Bay Cottages will hold for a month any lost property/personal items found at the property upon guests’ departure. Upon request, we are happy to mail any lost property to a contact address provided. Please note that a minimum fee of $30 + postage and packaging applies.
Please contact us on 08 9840 9221 or should you require any assistance.
A deposit equal to 50% of the total accommodation cost is required to confirm a booking. Please note your credit card will be charged at the time of booking via LITTLE HOTELIER.
Final payment is due upon arrival. We accept VISA, MasterCard, EFTPOS or cash payment.
If you wish to make a booking over the phone, you can either pay the deposit via credit card or make a bank transfer into the following account:
William Bay Cottages
BSB: 306 009
Acc: 555 7779
Once we receive your deposit, we will record it and send you through a Booking Confirmation.
TEMPORARY CANCELLATION POLICY - Health, safety and flexibility are our top priorities in this challenging time. Direct bookings from March 30 2020 onwards are fully flexible - we’ve waived cancellation fees. Guest’s can cancel accommodation with a FULL refund or alternatively guest's can choose for the deposit to be held in credit until a future booking can be made.
We understand that circumstances change and cancellation of bookings is sometimes necessary. We have the following policy in place in an effort to ensure that both we and our guests are treated fairly.
In the event of a cancellation prior to 60 days before arrival, the deposit will be fully refunded.
In the event of a cancellation 60 to 30 days prior to arrival, the deposit will be refunded less a $100 cancellation fee.
In the event of a cancellation less than 30 days and up to 14 days prior to arrival, we will of course attempt to re-let the accommodation. If we are able to re-let the accommodation the deposit will be refunded less a $100 cancellation fee. If we are unable to re-let the accommodation the deposit will not be refunded.
In the event of a cancellation less than 14 days before arrival, or on occasion of an early departure, the cancellation fee will be equal to the full accommodation account.
We recommend travel insurance to cover you in the case of an emergency, sickness or other mishap.
Date changes prior to 30 days of arrival, won't incur a fee.
Date changes within 30 days of your reservation are considered a cancellation and will therefore be subject to our cancellation policy.
Refunds will be issued to the credit card received at the time of booking.