Question 1

Can I stay for one night?

Accepted Answer

Although our minimum stay is two nights we can occasionally accommodate a one-night booking. Please contact us directly to discuss. 
We have a minimum stay of three nights during Long weekends, five nights during Easter and 7 nights during the Christmas and New Year period.

Question 2

Is it cheaper to book direct or online?

Accepted Answer

Occasionally we do offer special rates if you book direct with us feel free to contact us direct anytime.

Question 3

How do I confirm my booking?

Accepted Answer

Once you have made your booking you will receive an email from us confirming your reservation as soon as possible.

Question 4

Can I reduce the number of guests if someone can’t come?

Accepted Answer

If you need to amend your reservation, please call us direct and we will make the appropriate changes.

Question 5

Can I pay by credit card?

Accepted Answer

We accept cash, bank transfer, VISA and Mastercards to finalise outstanding payment.  We don’t charge our guest any additional surcharges for paying with credit card.

Question 6

What time is Check in/ Check out?

Accepted Answer

Our check in time is from 2pm and check out is prior to 10am. Please contact us direct if you would like to arrange an earlier check in or later check out.

Question 7

How do I check in if I’m arriving after office hours?

Accepted Answer

We do offer after hours check in please contact us to prior to arrival to organise.

Question 8

Can I bring my dog or pet on holiday with us?

Accepted Answer

No, sorry as we border the William Bay National Park.

Question 9

Do you provide linen? What is supplied in each cottage?

Accepted Answer

Our properties are self-contained meaning that you can prepare your own meals and have washing facilities. All linen and towels (one per person for duration of stay) are included. We DO NOT do daily servicing. Starter Packs (ie limited supplies) of detergent, toilet paper, garbage bags are supplied. You will need more of these items or buy locally if you are here for more than two nights.

Question 10

Is there a charge for children?

Accepted Answer

Children under 2 years of age are free of charge.

Question 11

Do I need to bring my own porta cot & highchair?

Accepted Answer

We can provide these during your stay depending on availability. Please make note at time of booking.

Question 12

Is WIFI and TV reception available?

Accepted Answer

Although we recommend our guests to relax and disconnect we do provide Free WIFI in our Recreation Room and Reception area. We have satellite Tv channels.

Question 13

Is mobile coverage available?

Accepted Answer

Telstra and Optus providers have some signal throughout the property. Limited service is provided to all other networks.

Question 14

Do you supply firewood for your wood fires?

Accepted Answer

Yes we do supply fire wood through out your stay with us. Please contact the office if you are running low during your stay.

Question 15

Is there a coffee machine in our accommodation?

Accepted Answer

Coffee plungers are provided to all our accommodation. Nespresso Pod machines are in some of our accommodation. Please read our ‘whats included’ or we suggest you bring your own.

Question 16

How far is it to the beach?

Accepted Answer

We offer a private walk trail through the William Bay National Park onto Mazoletti Beach – a thirty minute walk.

Question 17

Where is the best place to purchase groceries?

Accepted Answer

We are located about 15 minutes’ drive east from the Denmark town centre. In town you will find two supermarkets, bakeries, butcher, pharmacy and health food store.

Question 18

What can I expect in terms of things to do on the property?

Accepted Answer

We have a tennis court, games room, walking track direct to the beach. We offer animal feeding, at our barn. We have free dvd rental, as well as books that you can borrow from the front office.

Question 19

What vacancies do you have available?

Accepted Answer

Click here to check what we have available.

Question 20

Do we have to clean our accommodation before we leave?

Accepted Answer

We do ask that you leave the accommodation clean and tidy and all items be put away.

Frequently Asked Questions